I have more than four people living in my house, can I update that number?

Yes, customers can update their household number by contacting the East Valley Water District Customer Service Department.

Show All Answers

1. What are Budget Based Rates?
2. What are the advantages of budget based rates?
3. What other water agencies are using budget based rates?
4. Will budget-based rates help EVWD earn higher profits?
5. What are the tiers and how were they decided?
6. I am on a fixed income, are there programs available to help me pay my water bill?
7. How is a water budget determined?
8. How much water is in a unit?
9. How is the indoor budget calculated?
10. How do you know how many people live in my house?
11. I have more than four people living in my house, can I update that number?
12. How is the outdoor budget calculated?
13. I use more water in the summer than in the winter- will I exceed my water budget when the weather is hot?
14. My neighbor has a much larger yard but fewer members of his family- do our water budgets treat us both the same?
15. What if I go over my budget?
16. If I don’t use all of my budgeted water, can I roll it over to the next month?
17. If I don’t use all of my budgeted water, will I be charged for the whole amount?
18. Are there any exceptions to the Water Budget Amounts?
19. What happens if I get a leak and fix it? Will there be an account credit?
20. Are these rate increases a result of constructing the District headquarters?