Smart Meter Opt-Out
East Valley Water District upgraded customers’ analog meter to an Advanced Communication Device, commonly known as a Smart Meter, at no-cost to residents.
For customers selecting to voluntarily opt-out of the Smart Meter Program, the District is requiring customers to complete and submit an Acknowledgment and Acceptance of Voluntary Manual Meter Reading Charges Application.
The completion of the application confirms the acceptance of the monthly Meter Read Charge, which is assessed for the manual read of customer's meter to collect water-use information for billing purposes.
Please Note: Customers who opt-out of a Smart Meter program, will have their current meter replaced with a newer analog meter for the purpose of switching out aged devices.
Opting Out Steps
- Complete an Acknowledgement and Acceptance of Voluntary Manual Meter Reading Charge Application.
- Submit the application by mail or in-person at East Valley Water District, Attn: Customer Service, 31111 Greenspot Road, Highland, CA 92346 by June 30, 2021. Applications may also be submitted to email@example.com.
- Once your application has been received, District staff will contact you to schedule the installation of your new analog meter. During the installation, there will be a brief 20-minute interruption of water services.
- If an application is not received by June 30, 2021, the District will upgrade your meter to a Smart Meter. This upgrade will be at no-cost to you and will allow you to avoid the monthly Meter Read Charge.
For questions, please contact us at (909) 889-9501.
Are AMI Meters safe?
AMI Meters are safe and follow frequency limits set by the Federal Communication Commission (FCC). Additionally, AMI Meters produce less radio frequency than many other commonly used wireless devices such as smartphones and microwaves. AMI Meter safety has been confirmed by numerous studies, including the California Council on Science and Technology and the Utilities Telecom Council.
How frequently does the AMI Meter transmit information?
The District installed Neptune R900 (AMI Meters) meters throughout the 30.1 square mile service area. AMI Meters read water usage from the meter every 15 minutes and transmits standard network messages every hour. Each transmission occurs in less than one second, operating at a frequency of 910 to 920 MHz (megahertz).